Customers are advised to not yet upgrade to MacOS Sierra (10.12) if possible, as several users have reported issues that prevent them from using the tool at all.
We have already identified the root cause as well as a solution, although the complexity of the fix has added some unexpected delays. We’re working to complete the fix as soon as possible. If you’re unable to use the tool for any reason, please contact support or talk to us on live chat.
This post will be replaced once an update is available.
October 4th: we’re currently beta testing the latest fixes for MacOS Sierra users, see this article for more information.
October 15th: beta testing is complete, thank you to all members who were involved. The latest version is now on the download page.
Thank you to those who have submitted bug reports!