Our LiveChat provider has informed us of scheduled maintenance of the service, which may temporarily affect the live chat functionality on our website.
This maintenance period stretches through: September 18, 2016 1:00 AM – 1:00 PM (UTC).
- Impact: At the beginning and end of the 12 hour time period, customers may
experience a partial or full service disruption on both the chat widget and the
dashboard momentarily. It is expected that service will be normal throughout the
remainder of the maintenance window.
- Best case scenario: Chats will be disconnected momentarily, but they can be resumed
after a refresh.
- Worst case scenario: Users could be disconnected for a short duration of the
maintenance window. Closed chats won’t reconnect automatically.
Please be advised that our live chat feature may therefore face issues during this time period. If you have any questions and are unable to reach us through live chat, please send us an email or use our contact form instead.