Upgrades complete

We’re in the process of upgrading some of our back end systems. This is to streamline and further improve our services.

All upgrades are being tested thoroughly before deployment. However, if you do notice anything unusual that we may have missed – please contact us to let us know.

Update1 (June 19): Minor issues were found to be affecting our service yesterday. These have now been identified and resolved.

Update2 (June 22): Update rollout has been completed.

Scheduled Maintenance 2014/01/27

As part of our commitment to provide quality services, we have scheduled an upgrade affecting a server that processes activations for the tool. The details are as follows:

Scheduled Date and Time:

2014/01/27 – between 2 PM and 5 PM CST

Maintenance Type:

We are performing planned upgrades on our backend systems that handle tool activations. This upgrade will provide significant performance improvements.

Estimated Downtime:

We understand the importance of minimal downtime when performing maintenance of any kind and for this reason we will do what we can to expedite the procedure. As it stands now we estimate no more than 40-50 minutes of downtime for this to be completed.

We apologise for any inconvenience this may cause.

If you have any questions or concerns, please feel free to contact us via email or using the support form.

Warm Regards,

The MGH Team

 

Scheduled Maintenance 2014/01/03

As part of our commitment to provide quality services, we have scheduled an upgrade affecting a server that processes activations for the tool. The details are as follows:

Scheduled Date and Time:

2014/01/03 22:00:00 (10:oo PM EDT)

Maintenance Type:

In order to provide our customers with a better service, we will be upgrading a switch this server is connected to, as well as part of the server hardware.

Estimated Downtime:

We understand the importance of minimal downtime when performing maintenance of any kind and for this reason we will do what we can to expedite the procedure. As it stands now we estimate no more than 25 – 45 minutes of downtime for this to be completed, and it may actually be less than that.

We do apologise for any inconvenience this may cause.

If you have any questions or concerns, please feel free to contact us via email or using the support form.

Warm Regards (and Happy New Year!),

The MGH Team