Scheduled Maintenance – Live Chat – Sept-18, 2016 1:00 AM – 1:00 PM (UTC)

Our LiveChat provider has informed us of scheduled maintenance of the service, which may temporarily affect the live chat functionality on our website.

This maintenance period stretches through: September 18, 2016 1:00 AM –  1:00 PM (UTC).

  • Impact: At the beginning and end of the 12 hour time period, customers may
    experience a partial or full service disruption on both the chat widget and the
    dashboard momentarily. It is expected that service will be normal throughout the
    remainder of the maintenance window.
  • Best case scenario: Chats will be disconnected momentarily, but they can be resumed
    after a refresh.
  • Worst case scenario: Users could be disconnected for a short duration of the
    maintenance window. Closed chats won’t reconnect automatically.

Please be advised that our live chat feature may therefore face issues during this time period. If you have any questions and are unable to reach us through live chat, please send us an email or use our contact form instead.

Update released – bugfix for 7x users

On the 7th we acknowledged issues that some users with the 7x game versions may have when using the tool. This update provides a bug fix to address these issues, among a few general improvements.

This release is now available from the members page. If you’re seeing random crashes when using the tool, try the latest version of the tool.

If you have any questions or concerns, contact our support team who will be happy to help.

Issues with game version 77204/7x

There are ongoing issues for a handful of users using the 77204 version of the game, where the tool will sporadically crash. Only some of the users using the game version 77204 are affected. If the tool is crashing for you, please send support an email – we’re currently testing a fix with those that have contacted us.

All other game versions, including the steam and Mac App Store versions, are unaffected. If you have any questions or concerns please contact us from the main page.

Update 9th September 2015 – We have a fix available that we’re currently preparing for release. If the tool is randomly crashing for you, please email support to get an early copy of the fix.

Update 13th September 2015 – A new update was released that addresses these issues. Contact us if you still have problems using the tool. 

Technical difficulties this week

Users may have noticed limited availability of our websites over the past few days. We have experienced a number of technical difficulties on our server over the past week that we are actively working to completely address. Only the main websites were affected, existing customers were not affected by these issues since that is handled by a separate server.

Our support team was still available for email. If you have questions or concerns while our support form happens to be down, you can still reach us by replying to any of our emails. We thank you for your patience while we worked to resolve this.